Hotel Operations Compliance Agent

At Radisson Blu Hotel, Bucharest, hospitality is all about people. Located in the heart of the city, on iconic Calea Victoriei, we are proud to be the largest 5-star hotel in Romania and part of Radisson Hotel Group – an international hospitality group present in over 100 countries.
 

Our culture is built around a simple promise: Every Moment Matters. We bring it to life every day through our “Yes I Can!” spirit, teamwork, genuine care for our guests and the belief that we grow talent, and talent grows us.
 

Here, you’ll be part of a diverse, passionate team where you can learn, contribute, grow and build a meaningful career in hospitality.
 

Bring your talent, your personality and your “Yes I Can!” attitude. Let’s create memorable moments together.

Purpose of the Role

Provide independent, risk-based compliance coverage across hotel operational departments, verifying that key procedures, approvals, records and controls operate as designed without unnecessary disruption.

Key Responsibilities

• Risk-based checks across Front Office, Guest Experience, Housekeeping, Parking, Security and Engineering.
• Parking verification from vehicle entry through system registration/reconciliation.
• Employee compliance checks including attendance/punch versus paid-hours exceptions where assigned.
• Review approvals, access controls, records and segregation of duties.
• Support overtime/staffing record checks.
• Targeted Security/CCTV reviews in accordance with approved procedures.
• CAPA follow-up, internal audits and management-requested reviews.
• Maintain evidence and escalate material or repeated exceptions.
• Support departments in improving process efficiency and compliance.

Minimum Requirements

• Minimum 2–3 years in hotel operations, internal audit, compliance, quality assurance or operational supervision.
• Front Office, Housekeeping experience is an advantage.
• Strong organisational skills and ability to work independently.
• Confident, objective communication with operational stakeholders.
• Good English and Romanian.
• Willing to work shifts, weekends and occasional unannounced night audits.

Core Competencies

• Integrity, confidentiality and professional independence.
• Analytical thinking and attention to detail.
• Evidence-based reporting and documentation.
• Professional communication with operational stakeholders.
• Ability to distinguish operational errors from control weaknesses and potential misconduct.
• Risk-based prioritisation.
• Teamwork and willingness to support departments in improving efficiency.