Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Key Responsibilities:
- Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
- Execute Spa & Wellness objectives across operations, finance, people management & marketing.
- Direct and lead the day to day Spa operation ensuring all standards are followed.
- Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
- Monitor daily activities, address issues promptly, and continuously strive for excellence.
- Stay updated on spa services, pricing, schedules, specials, and competitor offerings
- Lead by example, demonstrating proper etiquette and professionalism at all times.
- Communicate housekeeping and maintenance needs, ensuring prompt action.
- Support team members in all aspects of the business operation.
- Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
- Assist in the recruitment, development and training of all Spa & Wellness team members.
Qualifications
The Successful candidate will have:
- Previous leadership experience within the Spa & Wellness field required.
- Flexibility – this is a full-time role, flexibility and shift work is required.
- A real understanding of hotel operation.
- Ability to work on own initiative.
- Excellent communication skills with excellent spoken & written English.
- Outgoing, bubbly and confidence in dealing with a range of customers.
- Previous experience in a similar role in a 5 star international chain hotel.
- A structured and organized approach to work planning.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
