Restaurant Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

AREAS OF RESPONSIBILITY

Restaurant Operations & Guest Experience

• Lead daily restaurant and bar operations to ensure smooth and efficient service delivery.
• Maintain exceptional guest satisfaction scores through consistent service excellence.
• Ensure brand standards, presentation standards, and operating procedures are consistently met.
• Actively engage with guests, build relationships, and handle escalated feedback professionally.
• Drive a culture focused on guest engagement, service recovery, and memorable experiences.

Revenue Growth & Commercial Performance

• Deliver revenue and profitability targets for the restaurant and bar.
• Identify opportunities to increase average spend, covers, and beverage sales.
• Drive upselling initiatives and promotional campaigns.
• Monitor labour costs, productivity, and operating expenses.
• Analyse sales trends and develop action plans to improve performance.
• Collaborate with the Sales & Events team to maximise restaurant bookings and private dining opportunities.

Events & Activations

• Develop and execute restaurant events, themed dining experiences, seasonal promotions, and community engagement activities.
• Partner with Marketing and Sales teams to increase venue visibility and foot traffic.
• Create unique experiences that enhance the Radisson RED brand positioning.
• Drive event attendance, guest engagement, and incremental revenue through activations.

Team Leadership & Development

• Recruit, onboard, train, and develop restaurant team members.
• Foster a positive, inclusive, and high-performance culture.
• Conduct regular coaching sessions and performance reviews.
• Build succession plans and identify future talent within the team.
• Manage scheduling to ensure operational efficiency and labour optimisation.
• Lead daily briefings and maintain strong communication across departments.

Financial & Administrative Management

• Manage restaurant budgets and financial targets.
• Monitor stock control, purchasing, and inventory management.
• Minimise wastage and maximise profitability.
• Ensure accurate reporting and compliance with company procedures.

Compliance & Safety

• Ensure compliance with all food safety, liquor licensing, health & safety, and employment legislation requirements.
• Maintain a safe environment for guests and team members.
• Conduct regular audits and corrective action planning.

• Minimum 3 years' experience in a Restaurant Manager or senior hospitality leadership role.
• Strong commercial and financial acumen.
• Demonstrated ability to drive sales and revenue growth.
• Experience leading large and diverse hospitality teams.
• Excellent communication and relationship-building skills.
• Passion for hospitality, food, beverage, and guest experience.
• Knowledge of New Zealand hospitality regulations and compliance requirements.

Note: To be considered for this opportunity, applicants must currently have the legal right to work in New Zealand, either through New Zealand residency/citizenship or a valid work visa.

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Kindly note sponsorship is not available for this position.