Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
We are currently seeking a Reservations Agent to join our vibrant team. At RADISSON BLU CEBU, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.
- Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
- Manage room reservations through phone, email, and online booking systems
- Provide accurate information about room types, rates, promotions, and hotel amenities
- Assist guests with booking modifications, cancellations, and special requests
- Maximize room occupancy by promoting available packages and upselling when appropriate
- Coordinate with the Front Office and Housekeeping teams to ensure room availability and guest satisfaction
- Ensure compliance with hotel policies and procedures
Qualifications
- Flexibility and a positive, Yes I Can! Attitude
- Excellent attention to detail and organizational ability
- Is a creative problem-solver and passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong communication and interpersonal skills
- Graduate of Hospitality Management, Tourism, or any related course (preferred)
- At least 1 to 2 years of experience in hotel reservations, front desk, or customer service is an advantage
- Proficient in hotel reservation systems (e.g., Opera or similar) and basic computer applications
- Ability to work under pressure in a fast-paced environment
- Willing to work on shifting schedules, weekends, and holidays
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
