Front Office Supervisor

Success doesn’t just happen, it’s planned, are you engaging and charming? Do you enjoy enabling and building relationships?? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!︈︈︌︇︀︂︆︄​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

As Front Office Supervisor, you’ll be at the heart of our hotel operations. You will:

• Coordinate daily Front Office operations and ensure a smooth guest journey from arrival to departure.
• Lead by example and deliver exceptional, personalized service.
• Handle guest requests, special requirements and complaints professionally and efficiently.
• Support and motivate the Front Office team through coaching, training and daily guidance.
• Ensure VIP guests and Radisson Rewards members receive the recognition and experience they expect.
• Work closely with Housekeeping, Reservations, Sales and Technical teams to keep operations running smoothly.
• Support group arrivals, room allocations, upgrades and special guest preferences.
• Monitor operational standards, procedures and key performance indicators.
• Ensure accurate billing, cash handling and compliance with financial procedures.
• Step in for the Front Office Manager when required.
• Identify opportunities to promote hotel services and contribute to departmental revenue goals.

What we’re looking for

You bring previous Front Office experience and you’re ready for greater responsibility. You also have:

• Very good command of English; a second foreign language at conversational level is a plus.
• Strong leadership and communication skills.
• A natural guest-oriented and service-driven attitude.
• The ability to coach, motivate and develop others.
• Confidence in handling challenging situations and finding solutions.
• Strong organization skills and the ability to manage multiple priorities.
• Good PC skills and experience with PMS / Front Office systems.
• Attention to detail, accountability and a proactive approach.
• Flexibility to work in shifts, including occasional night shifts when operationally required.

"The Radisson Blu Hotel, Bucharest is one of our designer hotel in the Bucharest city center. In addition to a superb location, the Radisson Blu Hotel, Bucharest offers 487 rooms and suites with contemporary design by architect Uri Blumenthal and designer Buki Zuker.

At mealtime, guests can satisfy any taste for any occasion when dining at one of our 5 on-site restaurants and 3 bars. Our World Class Health Academy features a 22-meter swimming pool and Jacuzzi, aerobic and spinning classes, a fully equipped fitness center and saunas. Additionally, the hotel provides 11 high-quality meeting spaces suitable for up to 650 guests."

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.