Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
As our next Front Office Manager, you will…
- Ensures that guests' have a smooth running stay at the hotel,
- Manages and motivates front office teams in order to provide high quality services for guests,
- Ensures the department meets its quantitative and qualitative targets,
- Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
- Implements brand and Group projects and identity features,
- Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget,
- Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.
Qualifications
Required Qualifications:
- Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or related field (Diploma with 7+ years of relevant front office experience acceptable)
- Minimum 7 years of progressive front office operations experience in a luxury or upscale hotel environment
- Proven supervisory or management experience with demonstrated ability to lead, develop, and motivate team members
- Proficiency in hotel property management systems (PMS) and front office software applications
- Excellent communication and interpersonal skills with ability to interact professionally and collaboratively at all organizational levels
- Strong problem-solving abilities and customer-centric approach to guest relations and complaint resolution
- Fluency in English
- Strong organizational and time management skills with ability to multitask effectively in fast-paced environments
- Demonstrated expertise in budget management, financial analysis, and cost control
- Professional presentation and unwavering commitment to high standards of conduct and ethical behavior
- Analytical mindset with ability to interpret operational data and implement data-driven improvements
- Previous experience with RHG hotels or familiarity with RHG brand standards, systems, and operating procedures will be an added advantage.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
