Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?
We are currently seeking a Front Office Manager to join our Park Inn by Radisson Riga Valdemara Hotel vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
- You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
- As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
- Oversee all daily Front Office operations
- Ensure smooth and efficient guest journeys aligned with brand standards
- Maintain exceptional service delivery across every guest touchpoint
- Ensure operational readiness, continuous process improvement, and adherence to established Front Office procedures and service standards
- Handle guest feedback, service recovery, and complaints professionally to ensure complete guest satisfaction
- Recruit, train, coach, and develop a high-performing Front Office team
- Lead departmental meetings, coaching sessions, and performance reviews
- Foster a culture of accountability, collaboration, professionalism, and genuine hospitality
- Support employee engagement, succession planning, and continuous learning initiatives
- Monitor Front Office performance against operational and guest satisfaction KPIs
- Drive up selling opportunities, room revenue optimization, and loyalty program enrolments
- Collaborate closely with Reservations, Revenue Management, Sales, Finance, and other operational departments
- Ensure effective workforce planning, scheduling, and productivity management
- Ensure accurate and efficient use of the Property Management System (PMS) and Front Office technologies (knowledge of EMMA will be considered as advantage)
- Maintain compliance with Radisson Hotel Group brand standards, hotel policies, and operational procedures
- Ensure adherence to local regulations, health & safety requirements, and security standards
- Support internal audits, quality assurance initiatives, and continuous operational improvements
Qualifications
- 3 – 4 + years of progressive Front Office experience, including leadership roles
- Strong understanding of Front Office operations, guest experience, and guests service standards
- Excellent leadership, communication, and team development skills
- Strong problem-solving abilities with a guest-first mindset
- Experience with PMS systems and operational reporting (e.g. EMMA)
- Hospitality Management degree or relevant qualification preferred
- Proven supervisory or management experience with demonstrated ability to lead, develop, and motivate team members
- Fluency in English and Latvian
- Strong organizational and time management skills with ability to multitask effectively in fast-paced environments
- Demonstrated expertise in budget management, financial analysis, and cost control
- Professional presentation and unwavering commitment to high standards of conduct and ethical behavior
- Analytical mindset with ability to interpret operational data and implement data-driven improvements
- Understanding of check-in/check-out procedures, reservation management, and guest billing.
- Flexibility to handle unexpected situations and changing priorities.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
