Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
1.Ensure all guests are being treated in an efficient and courteous manner and that all Radisson Blu standards are being applied.
Responsible for training, and coaching for the new joined employees.
Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
Work in conjunction with accounting to maintain and minimize levels of account receivables.
2.Coordinate activities with other hotel departments in order to facilitate increased levels of communications and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions and to maximize the use of Hotelkit in the property.
3.Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Radisson Blu standards.
5.Drive Radisson Blu Brand programs with continuous training and initiatives within the Front Office employees.
Ensure and develop plans to achieve the targets for all measurable programs of Brand Radisson Blu like Club Carlson, Upselling, Review Pro, Express Awards etc. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Drives the Front Desk Up-selling Program
6.Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
Develop potential of others through training, coaching and development opportunities
Takes an active role in ensuring that teams demonstrate and drive the Radisson Blu Brand initiatives and deliver the brand Commitment.
7.Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
8.Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Maintain good communication and working relationships with all hotel departments
Taking part in team building activities to ensure we “Work better together”
9.Participates in developing new initiatives to enhance guest experience
Work effectively with colleagues from different viewpoints, cultures and countries
Assist the Front Office Manager to ensure a correct and smoothly operating department.
Qualifications
- Experience in Front Desk
- Ability to adapt to changing service environments
- Pro-active with a hands-on approach
- Passion for the hospitality industry
- Ability to manage work ensuring that tasks assigned are delivered
- Ability to find creative solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively at all levels within the department
- An open and positive personality
- Ability to handle challenging priorities and assignments
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
