Director, Loyalty Partnerships

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The Director, Loyalty Partnerships oversees the development and expansion of the Loyalty Partnerships ecosystem for B2C and B2B members, actual and potential. The role is responsible for supporting and implementing the Loyalty Partnerships strategy, identifying and developing strategic partnership opportunities, leading selected high-value negotiations, managing the current partner portfolio, and exploring co-branded and financial partnership opportunities. 

The role will work closely with Loyalty Marketing, CRM, Operations, Finance, Legal, and regional stakeholders to ensure successful partnership activation and member engagement initiatives, while managing and developing the Loyalty Partnerships team. 

The objective of the role is to increase the commercial contribution, relevance, and engagement of the Loyalty Program beyond hotel stays through strategic partnerships, alliances, and ecosystem development. 

Roles/Responsibilities:

Partnership Strategy & Ecosystem Growth 

• Support the development and execution of the loyalty partnership strategy aligned with overall business and loyalty objectives.  

• Identify and develop strategic partnership opportunities that strengthen the relevance of the loyalty program within members’ everyday travel and lifestyle journeys.  

• Help expand the loyalty ecosystem through partnerships across travel, financial services, lifestyle, mobility, entertainment, retail, and digital platforms.  

• Support the evaluation and prioritization of partnership opportunities based on strategic fit, member value, commercial potential, and operational feasibility.

Commercial Partnerships & Negotiations 

• Lead negotiations for strategically important and high-value partnerships.  

• Support and guide the broader team on commercial discussions, contract development, and partnership management.  

• Contribute to the development of partnership business cases, commercial models, and long-term value creation opportunities.  

• Support the exploration and development of co-branded card and financial partnership opportunities. 

 Partnership Activation & Performance 

• Work cross-functionally with Loyalty Marketing, CRM, Digital, Operations, and Brand teams to support successful partnership launches and member activation initiatives.  

• Ensure partnerships are effectively integrated into member communications, campaigns, and engagement initiatives.  

• Monitor partnership performance and identify optimization opportunities.  

• Support reporting and performance tracking across key partnership initiatives. 

Team Leadership & Collaboration 

• Lead and develop the Loyalty Partnerships team, providing direction, prioritization, and coaching.  

• Foster strong collaboration across internal teams including Marketing, CRM, Finance, Legal, Operations, Technology, and regional stakeholders.  

• Build strong working relationships with external partners and senior stakeholders. 

• Operate comfortably in a lean and fast-paced environment where strategic leadership and day-to-day execution are both required.  

• Support the team across partnership development, presentations, negotiations, launch coordination, and operational follow-up when needed.  

Competencies & skills requirements:

• Self-motivated team player with the ability to operate effectively in international and matrix organizations.  

• Strong commercial acumen with proven negotiation and partnership development capabilities.  

• Strategic thinker with strong execution skills and the ability to balance long-term objectives with operational priorities.  

• Persuasive and confident relationship builder with strong networking and stakeholder management skills.  

• Strong analytical capabilities with the ability to assess commercial impact, member value, financial performance, and partnership ROI.  

• Proven ability to work cross-functionally across teams, departments, and regions.  

• Excellent oral, written, communication, and presentation skills.  

• Structured, solution-oriented mindset with strong problem-solving capabilities.  

• Comfortable operating both strategically and hands-on in fast-paced and evolving environments.  

• Entrepreneurial mindset with strong ownership mentality and a proactive approach.  

• Creative, detail-oriented, and highly organized with a strong work ethic and willingness to learn and grow.

Minimum education: Bachelor’s Degree in Marketing/Economics or Hotel Management required (MBA preferred)

Minimum experience:   6-8+ years of professional in Partnerships experience, business development, sponsorships.

• Strong experience within EMEA markets is required.  

• Experience across APAC markets is considered a strong advantage. 

• Demonstrated experience negotiating and managing commercial partnerships.

****The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.