Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Key Responsibilities of the Concierge Agent:
Supports the smooth operation of the Concierge department, ensuring every aspect of the guest journey and experience is delivered at the highest standard.
Works collaboratively as part of a team to maximize guest satisfaction and comfort, providing prompt, courteous, and effective responses to guest inquiries and resolving issues efficiently.
Takes ownership of assigned duties and tasks, ensuring all responsibilities are completed in a timely, professional, and service-oriented manner.
Contributes to the achievement of departmental plans, objectives, and hotel initiatives by supporting operational targets and service goals.
Assists in monitoring costs and inventory, ensuring resources are effectively utilized while maintaining productivity and performance standards.
Builds and nurtures strong working relationships with colleagues and guests, actively promoting the company’s culture, vision, and values.
Ensures compliance with all relevant legislation, policies, and procedures, maintaining accurate documentation for internal and external audits, and following up on required actions.
Qualifications
Requirements of the Concierge ِAgent:
-Experience in Concierge ِbeneficial but not essential
-Hands-on approach with a can-do work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions taking ownership for duties and tasks assigned
-Personal integrity, with the ability to work in an environment that demands excellence
-Experience of working with IT systems on various platforms
-Strong communication skills
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
