Job Description
The Commercial Systems Specialist will support the revenue management, sales, and distribution team to execute the commercial andrevenue management strategy to maximize Direct and Indirect revenue potential. He/she will report to the Supervisor/Manager/Director of Commercial Systems.
He/she will be responsible for accurately loading and maintaining hotel policies and rates in the Radisson Hotel Group’s Central Reservation System, in the GDS systems, and OTA connections. This includes (but is not limited to) supporting and optimizing OTA & leisure partners' activities (connectivity support, implementation process, documentation, troubleshooting, monitoring system performance, rate parity, reporting, promotional activities, etc.).
In addition, the Commercial Systems Specialist supports the onboarding of new hotels, advising and providing training on systemusage company standards and ensures system accuracy. They will work directly with hotels, area, and corporate support office teams to drive Total Profitable Revenue.
Roles/Responsibilities:
1. Business Support and System Maintenance: Support revenue, sales, and hotel teams by resolving incidents through aticketing platform. Ensure accurate business decision implementation, addressing issues promptly to maintain operational efficiency.Responsible for managing rates, room types, and policies in line with Radisson Hotel Group policies and contracts within the CentralReservation System, GDS systems, and OTA connections. This includes providing advice and training to hotels on systemconfiguration, defining connectivity options, rate loading guidelines, audits, data spreadsheets, and FAQs.
2. Process and System Optimization: Develop and maintain new/current system (CRS, Channels) processes and create detailed SOPs and FAQs to ensure consistency and compliance. Update these documents to reflect current practices and improvements. D.Competencies & skills requirements
Professional skills:
- Knowledge of key hotel systems, such as Property Management Systems (PMS) and Central Reservation Systems (CRS).
- Experience with various distribution channels, including Online Travel Agencies (OTAs) and/or Global Distribution Systems(GDS).
- Familiarity with Microsoft Excel and other Microsoft Office tools
Personal skills
- Fluent English both written and spoken, another language is a plus
- Teamwork: Collaborating effectively and supporting team goals.
- Problem-Solving: Identifying issues, analyzing situations, and proposing solutions
- Adaptability: Flexibility in changing circumstances and technologies with a modern mind-set
- Attention to detail: Preventing errors and maintaining accuracy.
- Innovative: Self-driven and able to think outside and inside the box
- Communication: Clear verbal and written interaction
Job requirements and qualifications:
Minimum education: Bachelor's degree from accredited university – Hospitality, E-commerce, Marketing, Business Administration, or related major preferred
Minimum experience: At least one year business experience in an international environment with a focus on hospitality, revenue management, account management and e-commerce. Experience gained in an OTA, Wholesaler or Hospitality group and previous revenue ownership an advantage.
Language skills: Fluent English both written and spoken, additional language skills are welcome
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
