Job Description
The Cluster Director of Sales is responsible for driving commercial performance across Radisson Hotel Group properties in Madagascar. The role focuses on delivering sustainable revenue growth, expanding market share and developing strategic partnerships while ensuring alignment with Radisson brand standards and exceptional guest experiences.
Working closely with the Cluster General Manager, Revenue Management, Marketing & Communications and operational teams, the Cluster Director of Sales ensures the successful execution of the commercial strategy across the cluster. The role also collaborates with the Radisson Hotel Group Regional Commercial Team for Africa to support regional initiatives and ensure alignment with global commercial standards.
The Cluster Director of Sales reports directly to the Cluster General Manager and works in close collaboration with the Radisson Hotel Group Regional Commercial Team for Africa.
Commercial Strategy & Revenue Growth
- Develop and implement the cluster sales strategy aligned with Radisson Hotel Group commercial objectives
- Drive revenue growth across corporate, MICE, leisure and travel trade segments
- Monitor sales performance through KPIs and maintain a strong pipeline of business opportunities
Business Development
- Identify and secure new business opportunities locally and internationally
- Develop strategic partnerships with corporate clients, embassies, airlines, institutions and event organizers
- Represent the hotels at networking events, trade shows and industry platforms
Client Relationships & Guest Experience
- Maintain strong relationships with key accounts and strategic partners
- Ensure seamless coordination with operational teams for groups and events
- Support a culture where commercial success and guest satisfaction go hand in hand
Leadership & Commercial Collaboration
- Lead and develop high-performing sales teams across the cluster
- Foster a collaborative and performance-driven culture
- Work closely with Revenue Management and Marketing & Communications to optimize commercial performance
Commercial Systems
- Utilize Radisson Hotel Group commercial systems including CRM platforms and SAP Sales Cloud
- Ensure accurate tracking of sales activities, pipeline management and reporting
Qualifications
- 7–10 years of experience in sales or business development, ideally in a leadership role
- Hospitality experience is an advantage, particularly within corporate, MICE or travel trade segments
- Strong background in corporate sales, B2B development or key account management
- Candidates from industries such as hospitality, banking, aviation, services or large corporate environments may also be considered
- Experience in multi-property or complex commercial environments is a plus
Profile & Key Competencies
- Dynamic and results-driven professional with a strong focus on performance and measurable outcomes
- Highly motivated by challenges and committed to achieving ambitious commercial objectives
- Strong analytical mindset with the ability to work with data and financial indicators
- Creative, proactive and solution-oriented in identifying new business opportunities
- Team-oriented leader who values collaboration and collective success
- Committed to placing guest experience at the heart of every commercial initiative
- English – Fluent
- French – Fluent
- Malagasy – Preferred
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
