Account Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

• Identifies, pursues, and develops new business opportunities to expand the customer portfolio and generate incremental revenue.
• Actively contributes to the smooth operation of the sales department through proactive initiatives and actions implemented for our hotels to maximize revenue.
• Manages a portfolio of B&B accounts across multiple segments, ensuring a tailored approach to each client’s needs and long-term commercial performance.
• Works proactively to improve customer satisfaction by providing quick and positive responses to requests and resolving issues.
• Helps achieve targets by implementing tailored action plans to ensure hotel commercial results and meet budgets.
•   Establishes and maintains effective working relationships with all key stakeholders in the RHG ecosystem, including external clients, partners, and internal RHG stakeholders (General Manager, Revenue Manager, M&E, Marketing, etc.).
• Contribute to the strategic analysis of hotel performance and recommend corrective actions to enhance financial results.
• Continuously monitors the competitive landscape to adjust sales strategies and optimize B2B market share.
• Ensures compliance with current legislation, plans, executes, and documents best practices as part of internal and external audits, and ensures necessary follow-ups.

Profile:

• Proven sales experience with strong problem-solving skills.
• Excellent portfolio and action plan management skills, with a field-oriented approach and exemplary leadership.
• Commitment to outstanding customer service and passion for hospitality.
• Ability to propose creative solutions and make relevant recommendations.
• Personal integrity and ability to thrive in a multicultural, multidisciplinary environment that demands excellence, knowledge, skills, time, and energy.
•  Experience with IT systems, CRM, and professional travel platforms (CVent Lanyon, A360, SAP, etc.).
•   Strong communication skills with fluency in English and French are required; Dutch would be an advantage  
• Solid financial analysis skills.
• Flexibility to travel nationally and internationally up to 30% of the time, as required by the role.

What We Offer Our Account Manager:

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Laptop, Mobile and Phone subscription
• Hospitalization insurance
• Food Allowance
•  Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Growth and development opportunities within the Radisson Hotel Group