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Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.
Process new bookings, modifications, and cancellations accurately in the reservation system.
Ensure all information is recorded correctly, including guest details, special requests, and payment information.
Promote hotel facilities and upsell room categories and packages to maximize revenue.
Maintain strong product knowledge of the hotel, room types, rates, and promotions.
Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.
Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.
Follow up on tentative and group bookings, ensuring conversion and accuracy.
Prepare daily reservation reports and assist in updating occupancy forecasts.
Maintain confidentiality of guest information and adhere to company policies and procedures.
Diploma or Bachelor’s degree in Hospitality, Business, or a related field.
Previous experience in a reservations or customer service role, preferably in the hospitality industry.
Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).
Excellent communication skills in English (Arabic is a plus).
Strong organizational and multitasking abilities.
Customer-oriented attitude with a focus on problem-solving.
Ability to work under pressure and handle multiple tasks simultaneously.
Attention to detail and accuracy in data entry.
明亮温馨，专注于真正重要的事，Park Inn 让旅行变得简单而愉悦。我们的团队积极乐观、友好亲切、以解决问题为导向，为每一次互动注入正能量。如果你热衷于营造良好氛围、展现自发活力，并用贴心细节打动宾客，欢迎加入我们。
在丽笙酒店集团，您收获的不只是一份工作，而是通往广阔发展天地的起点。在这里，您可以持续成长，清晰规划未来，并以属于自己的节奏稳步前行
