Company Description
Radisson RED sees things differently! Art, music, design, fashion: hotels with real urban energy - and coming to Reykjavik soon!
We are now looking for a Front Office Shift Lead to join our brand-new team at Radisson RED Reykjavik.
At Radisson RED, first impressions are everything - but so is everything that comes after. As a Front Office Shift Lead, you are at the heart of the guest experience, bringing energy, personality and a passion for service, while guiding the team to consistently deliver exceptional standards.
In true RED style, this role goes beyond the desk. You are a not only the shift lead for the Front Office, but for the Front of House, owning the guest experience across the hotel - from arrival to the bar, from lobby vibes to peak-time service moments.
Job Description
At Radisson RED Reykjavik, Front of House is the heart and soul of the hotel. As a Front Office Shift Lead (or Service Manager as we call it), you combine hands-on service with confident leadership. You lead by example, support your team in real time, and ensure every shift runs smoothly, efficiently and with the right RED energy.
You thrive in a fast-paced, social environment and are comfortable moving across different areas of the hotel. Whether leading the shift at reception, supporting in Food & Beverage, or driving the atmosphere in public spaces, you play a key role in delivering a seamless and vibrant guest journey. You will:
- Lead the Front of House operation during your shift, ensuring a smooth, well-organised and high-energy guest experience
- Act as the go-to person for the team, supporting, coaching and guiding colleagues throughout the shift
- Be our guests’ superhero, ensuring all aspects of the guest journey and experience are delivered to the highest level
- Create memorable first impressions and lasting connections through engaging, personalised service
- Manage check-in, check-out and all guest interactions in a smooth, efficient and professional manner
- Take ownership of the Front of House environment, stepping beyond the desk to support across guest-facing areas, including Food & Beverage when needed
- Help drive the atmosphere in the hotel, bringing personality and energy to every guest interaction
- Handle guest feedback, challenges and service recovery with professionalism, empathy and a solution-focused mindset
- Collaborate closely with the Front of House Manager and wider team to ensure alignment and continuous improvement
Qualifications
- Previous experience in a Front Office or guest-facing role; supervisory experience is an advantage
- Flexibility and a positive, Yes I Can! attitude
- Strong leadership potential with a hands-on, lead-by-example approach
- A natural host with confidence and presence in guest interactions
- An eye for detail and a commitment to high standards
- A creative, solution-oriented mindset
- Passion for creating extraordinary guest experiences
- Strong communication skills and ability to support and motivate a team
- Fluent in English; knowledge of Icelandic is an advantage
- Thrives in a fast-paced environment and enjoys having fun at work
Additional Information
Radisson RED is set to make its Icelandic debut this summer. Featuring 211 guest rooms, inspiring meeting rooms, all-day dining, a Sky bar and a Viewpoint terrace. Perfectly positioned on a historic seafront site, the hotel offers breathtaking views of Reykjavík and its surrounding mountain ranges, becoming a striking new feature on the city’s skyline. With bold, vibrant design, exceptional service, and contemporary amenities, this hotel isn’t just making an entrance, it’s making a statement!
A vibrant and stylish stay. Be inspired. Enjoy it!
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
