Company Description
The Radisson Hotel Group is a major international hospitality company headquartered in Brussels, Belgium, operating over 1,600 hotels globally across more than 100 countries. Owned by Jin Jiang International, the group manages ten distinct lifestyle and hospitality brands and maintains a strong and rapidly expanding footprint in India and the EMEA/APAC regions
Job Description
Ensure the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled, ensuring both property and company standards are attained and adhered to.
Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Develops and implements strategies where key revenue management metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
Review and scrutinize the business performance, providing recommendations that will drive financial performance, including working with internal and external partners on adhoc projects.
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Qualifications
- Proven experience in a revenue position, ideally within a hotel environment
- Ability to adapt to changing service environments
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- An open, positive and communicative personality
Ability to handle multiple challenging priorities and assignments
