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Duty Manager

  1. Punawaktu, Reguler
  2. Layanan Tamu
  3. Radisson RED Chandigarh Mohali
  4. Mohali
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Job Description

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What Will You Do?

  • Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
  • Maintain complete knowledge at all times of:
  • All hotel features/facilities/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house counts and expected arrivals/departures/VIP’s.
  • Room availability status for any given day.
  • Scheduled in-house group activities, locations and times.
  • All hotel and departmental policies and procedures/ LQA and Forbes Standards.
  • When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
  • Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
  • Maintain positive guest relations at all times.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

  • Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
  • Proficiency in using PMS Opera and other relevant software applications.
  • Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.
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