Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
*Prepare Housekeeping Attendants job assignments.
* Issue keys and supplies to Housekeeping Attendants.
* Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and takes appropriate action.
* Attend daily meetings and receive special instructions.
* Receive check-outs before reporting them as vacant.
* Receive special requests from guests and carry them out.
* Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in
room are as per standard and immediate repairs are reported.
* Fill out report and hand over found articles to the lost and found department.
* Supervise cleaning of guest rooms, corridors and stairwells.
* Assist with inventory and ensure that all housekeeping machines and equipment are
properly handled and maintained.
* Inspects work of team to ensure required standards of cleanliness are met.
• Inspects rooms, public areas for cleanliness and also determines the need for
maintenance work.
• Ensure all supplies in guestrooms are as per housekeeping standards.
• Ensures all equipment and trolleys are being cleaned and well maintained.
• Conduct trainings for housekeeping attendants in how to perform their task and
maintain the set standard.
• Enforce chemical use and cleaning procedures in all areas.
• Addresses unsafe conditions and maintenance issues immediately to the
Housekeeping Coordinator.
• Assists in maintaining a close working relationship with other departments.
• Assist with other Housekeeping duties as assigned by the Executive
Housekeeper/Assistant Housekeeper.
• Practices ‘Yes I Can’ attitude
Qualifications
- Minimum 3–5 years’ experience in hotel operations, preferably in a luxury or 5-star environment.
- Dynamic, strong leadership and team-management skills, with the ability to motivate and guide staff.
- Excellent communication skills in English; knowledge of Cantonese or Mandarin is an advantage.
- Customer-service excellence, with proven ability to handle VIP guests and resolve issues professionally.
- Solid knowledge of hotel standards, SOPs, and luxury-hospitality best practices.
- Ability to work under pressure and manage fast-paced operations while maintaining exceptional service quality.
- Professional appearance and grooming, meeting 5-star brand standards.
- Strong problem-solving and confident decision-making abilities during daily operations.
- Familiarity with hotel software systems, such as Opera PMS or similar.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
