Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
The Front Office Supervisor supports the operational and service excellence objectives of the Front Office Department. The function requires leadership, guest-focused communication, and a hands-on approach in supervising daily activities, ensuring service delivery is consistent with company standards. This role exists to (a) coordinate daily front office operations, (b) support staff performance, and (c) ensure guest satisfaction, in order to (x) enhance guest experience, (y) improve service consistency, and (z) support departmental KPIs. The job incumbent acts as an ambassador of the brand and company values, adhering to all policies, procedures, and quality standards.
Roles/Responsibilities
- Supervise daily operations of the front office to ensure smooth check-in/check-out, guest requests, and overall service delivery.
- Support and coach front office team members, providing guidance and training in line with service standards and SOPs.
- Coordinate with Housekeeping and other departments to ensure seamless guest experiences.
- Monitor team performance and address service gaps, ensuring adherence to brand standards and KPIs (e.g., GRI, Guest Voice, Enrollments).
-Respond and follow up on guest complaints, requests, and feedback to ensure satisfaction and resolution.
-Conduct daily shift briefings and communicate key operational updates to the team and next shift.
- Assist with administrative duties such as scheduling, daily reports, room inventory control, and BSA compliance.
-Ensure all front office equipment and systems (e.g., PMS/Opera, Vicas) are used efficiently and accurately.
-Maintain professional appearance and ensure team grooming and behavior standards are upheld.
- Greets the VIP guests of the hotel. Oversee check-in and check-out procedures, including reservations and financial transactions and run daily reports (e.g. number of arrivals), identify any special requests, and check reports for accuracy.
-Liaise with Housekeeping to provide an overall comfortable guest experience
- Support the Duty Manager and AFOM in special tasks, emergency procedures, or high guest volume periods
-Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behaviour, discusses problems that are encountered on this point with the front office manager, assistant front office manager, and their shift leaders.
-Process all guest check-ins by confirming reservations in PMS (Opera), verifying guest identity and scan it using Vicas software in guest profile , requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
-Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
-Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
-Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action
Qualifications
Competencies and skills required
- Experience in front office
- Ability to adapt to changing service environments
- Pro-active with a hands-on approach
- Passion for the hospitality industry
- Ability to manage work ensuring that tasks assigned are delivered
- Ability to find solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Good IT skills
- Ability to work collaboratively at all levels within the department
- An open and positive personality
- Ability to handle challenging priorities and assignments
Additional Information
- Able to understand and work within Country culture
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences
