Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Supervise Daily Operations: Oversee the smooth running of the outlet, ensuring high standards of service, cleanliness, and guest satisfaction.
Manage and Motivate Team: Supervise, train, and develop the team, ensuring staff performance meets company standards.
Handle Guest Complaints: Actively resolve any guest issues or complaints to ensure a positive experience, adhering to company policies.
Ensure Service Standards: Implement and maintain service and operational standards, ensuring all team members are trained and compliant.
Team Scheduling and Attendance: Manage shift schedules, meal breaks, and monitor employee attendance, ensuring appropriate staffing levels.
Financial Management: Assist in managing labor costs, inventory, and ensure profitability by monitoring performance and adjusting operations as needed.
Quality Control and Training: Ensure consistent training on service techniques, product knowledge, and health and safety protocols, ensuring team adherence to quality standards.
Health & Safety Compliance: Maintain a high level of cleanliness and organization, ensuring the outlet operates in compliance with food safety and local regulations.
Coordination with Other Departments: Work closely with the kitchen, bar staff, engineering, and other departments to maintain operational flow and resolve any issues.
Promote Company Values: Lead by example with a “Yes I Can” attitude, fostering a positive, team-oriented environment, and ensuring the team embodies company values and customer-focused service.
Qualifications
- At least 2-3 years in a supervisory role within the restaurant or hospitality industry.
- Strong ability to lead, motivate, and manage a diverse team of staff.
- Skilled in handling customer complaints and ensuring high-quality service.
- Age Range: 25 to 35 years old.
- Effective verbal and written communication with staff, customers, and management.
- Capable of resolving operational challenges quickly and efficiently.
- Understanding of daily restaurant operations, including inventory management and scheduling.
- Familiarity with food safety regulations and sanitation standards.
- Ability to manage budgets, track sales, and control costs (e.g., labor, supplies).
- Familiar with POS systems, restaurant management software, and basic office tools.
- Positive "Yes I Can" Attitude: A proactive and solution-focused mindset.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
