Income Auditor

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

TASKS, DUTIES AND RESPONSIBILITIES

NIGHT AUDIT PACK:

• Ensure that you received a Signed Off Night Audit Pack daily from the Night Team.
• Confirm that all reports on checklist have been reviewed by night team and that all discrepancies have been flagged and dealt with accordingly 
• Ensure that all prelist is balancing daily
• House accounts, Voids and Discounts are removed from the pack in preparation for the daily negative posting pack that needs to be handed over to the GM and FC to be approved.
• Ensure the night audit packs are stored in a secure environment.

DAILY CASH UP’s:

• Ensure that all funds are collected on a daily basis for the previous day/s banking from Operational Departments, ie. Front Office, F&B, SPA, ICC
• Collection of banking packs dropped must be checked against bank/cash drop log book
• Cash up’s must be checked for correctness and any discrepancy investigated/reported immediately.
• Follow up on advances to any shortages
• Keep a running record of any overages/shortages
• Keep a running record of all cash dropped and banked on a weekly basis
• Daily banking to be done into cash device and coins to be bagged in G4S bag with a deposit slip
• Recon to be kept of amounts deposited vs amount in Bank Account
• Ensure readiness for cash collections
• Month end cash recon to be completed CB vs Opera cash transactions
• Ensure that AFC signs off banking daily.
• Ensure that FC signs off on all banking recons monthly.

PETTY CASH:

• The Petty Cash Float is a fixed amount and must be reconciled to this value on a weekly basis.
• All petty cash requests are to be accompanied by a Petty Cash Request Form and signed by all authorized department heads ahead of issuing.
• All Petty Cash Request Forms must be signed as received by the person requesting the funds.
• All Petty Cash Receipts must be marked with a “Paid” stamp
• Ahead of month end to ensure that all outstanding receipts/funds are collected to ensure that no expenses roll over into the new month and the Petty Cash on hand equates to the fixed amount.  
• Ensure enough funds/change is kept and that all staff who have floats are adequately stocked with change before weekend/public holidays/anticipated busy times
• Float to be reimbursed at least once a week and to be reconciled

CASH FLOATS:

• Cash Floats will only be issued to staff members upon receipt of an authorized Float Acknowledgement Form.
• All cash floats are to be counted on a surprise basis at least once a month and on the 1st of the Month to ensure floats are closed off for the month balancing back to the Balance Sheet.
• Any shortages on floats are to be reported immediately and investigated.
• The Income Auditors floats are to be kept separately under lock and key.
• The Cash Change float is to be replenished on a regular basis to ensure sufficient supply of change to all departmental floats.

FRONT OFFICE REIMBURSEMENTS:

• Front Office will issue Front Office reimbursements to the Income Auditor in the form of Forex returns /paid outs.
• Ensure all relevant paperwork has been completed and signed before cash may be issued for reimbursements.
• The Income Auditor is to manage the safe keeping and return of these funds to the individual Front Office staff.
• All reimbursements for the month must be done in the month before we close month end.
• Daily paid out report printed from opera with backup and get signed off by GM & FC

CREDIT CARD:

• The Income Auditor responsibilities with regards to Credit Cards is as follows:
  • Credit Card Banking
    • Review of Credit Card Banking on a daily basis to ensure all transactions have been raised correctly and have all the required backup.
    • Clear off all credit cards from Opera once it has reflected in our bank account.
    • Ensure a recon is completed by the 2nd of the month.
    • Facilitate credit card refunds and hand over the refund pack at month end to ensure it is checked by AFC/FC to ensure segregation of duties are followed.
  • Credit Card Disputes
    • The Income Auditor is to monitor all Credit Card Disputes sent by any financial institution, ensure they are sent off to the required individuals and follow up until completion. 
    • The Assistant Financial Controller is to be notified immediately as to any dispute that culminates in a charge back.
  • EMU Devises
    • The Income Auditor must complete a daily checklist of all EMU devises and report and discrepancies immediately to Management. The daily checklist must be signed off by Assistant Financial Controller daily and follow up must be done on previous discrepancies noted. 
    • The Income Auditor must ensure that all the machines are in working order and if not that it is reported to Standard Bank Helpdesk immediately.
    • The Income Auditor must inspect the EMU Devises daily for any foreign devices and report this to Management immediately.
    •  

REVENUE CONTROL:

• Daily revenue reconciliation between Micros and Opera to be completed on Reconciliation Template and all variances to be supported with necessary documentation.
• Micros Open check report to be extracted daily
• Daily revenue reconciliation between Opera and Chidesk
• Check that Guest ledger, AR Ledger, Deposit Ledger and Package Ledger are in balance Daily

NEGATIVE POSTINGS (# ADJUSTMENTS, HOUSE ACCOUNTS, VOIDS, DISCOUNTS, REFUNDS):

• Retrieve the negative posting report from the night audit pack and ensure that all supporting documentation is attached and has approval for the adjustment according to the Adjustment SOP
• Adjustment paperwork other than Discounts and house accounts should be received from Debtors on a daily basis.
• A Refund is also recognized as a negative posting and should be collected and filed separately, daily.
• Any deviation from the above mentioned must be reported to management immediately in order for the correct resolution to occur

HOUSE ACCOUNTS:

• House account pack can be found in the night audit pack, which gets compiled by them
• Compare all dockets to the folio to ensure all dockets are attached, signed and revenue has been reversed according the correct revenue code.
• Ensure that Operations have closed the dockets to the correct house accounts according to the House Account Procedure
• Should vouchers be redeemed, Marketing should be given this information.
• Ensure that the house account tracker has been updated correctly by the night team daily.
• Prepare daily house account Journal and hand it over to Assistant Financial Controller to verify and import the journal

VOIDS:

• Voids pack can be found in the night audit pack
• The void pack is prepared by the F&D Team with valid reasons for the Voids and authorized by a duty manager on shift
• Ensure that night audit has checked that they received all voids from the F&D team

DISCOUNTS:

• Discounts pack can be found in the night audit pack
• The discounts pack is prepared by the F&D Team with valid reasons for the Discounts and authorized by a duty manager on shift
• Ensure that night audit has checked that they received all discount dockets from the F&D team

MONTH END:

• Ensure all cash has been banked before the month has ended
• Reconcile the cash clearing account
• Reconcile the credit card clearing account
• Floats are counted
• Revenue for Opera matches Revenue on ACCPAC

DATA STORAGE:

• Boxes labelled correctly
• Boxes are sent to storage
• Retrieving archive documents
• Liaising with other departments with regards to storage

INTERNAL AUDIT:

• All cash floats are to be counted on a surprise basis at least twice a month
• Review refunds in order to confirm if funds have been remitted through same payment channel/method
• Spot checks on beverage and retail sales but not limited to
• Ensure that internal procedures are followed as per ICQ requirements

ADHOC:

• From time to time the Financial Controller or Assistant Financial Controller will require reports to be compiled for the purpose of review & investigation in order to mitigate any potential risks for the business or personnel

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws, especially in accounting policies, procedures and guidelines
• Conducts all work according to guidelines in D-Place

EMPLOYEE RELATIONS

• Fosters and develops effective employee relations throughout the department and the hotel
• Establishes and maintains effective internal communications with team members as well as other departments.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
• Promotes the Responsible Business program to guests at all times
• Is actively involved in finding ways of reducing waste and minimizing energy usage

HEALTH AND SAFETY

• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the department
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained at all times.

MISCELLANEOUS

• Attends meetings and training required by the General Manager
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to immediate manager.
• Continuously seeks to endeavour and improve the department’s efficient operation, and own knowledge of the job function
• Is well updated on, and possesses solid knowledge of the following:

- Hotel fire, bomb and emergency procedures

- Hotel health and safety policies and procedures

- Hotel facilities and nearby sights of interest and importance (i.e hospitals, stations, tourist sights)

- Hotel standards of operation and departmental procedures

- Accepted methods of payment by the hotel

- Short and long-term hotel as well as corporate marketing and promotional programs

- Corporate clients and clients generating high business volume

• Follows any reasonable instruction given by the General Manager or an Executive Team member

Matric and Certification in Finance 

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.