BELL BOY

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE COURTEOUS ASSISTANCE WITH LUGGAGE, ROOMING AND GUEST RELATIONS

• Checks the daily arrival list.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room.
• Inspects guest room for adequate supplies and informs guests of room amenities.
• Hands over the room key to the guest.
• Delivers faxes, messages, packages etc. for guests, and undertakes any other requests to ensure their comfort.
• Pages guest in lobby or other areas as needed.
• Maintains the appearance of the hotel lobby and entrance.
• Refills and replaces promotional material as needed.
• Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture.
• Keeps luggage storage room clean and tidy.
• Ensures the efficient delivery and collection of group luggage.
• Facilitates prompt check-out by assisting guests.
• Assists guests to bring luggage from room to hotel entrance.
• Assists guests with luggage to the taxi or car, after guest settles his/her bills.
• Stores and receives luggage when requested; issues completed claim checks to guest when storing luggage.
• Ensures that hotel flags are in good condition and replace when required.
• Ensures that items left for collection are properly registered and handed over to the correct person according to the procedure.
• Assists valet with parking and handing over valet tickets during the night and busy time.
• Executes wakeup call along with security in case the guest doesn’t answer the call by operator.
• Ensures all airport drop offs/ taxi arrangements/ shuttle service is running smoothly.

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• Is fully conversant with the hotel PMS system.
• Is able to operate switchboard, telefax, key equipment, credit card machines, printers, and Front Office equipment.

SECURITY, HEALTH, AND SAFETY

• Ensures that guest details are not disclosed.
• Maintains high confidentiality in regards to guest privacy.
• Reports any suspicious behaviour of guests and staff to the Bell Captain, Service Manager, and Security.
• Notifies Bell captain and Executive Housekeeper of lost and found objects.
• Ensures that all potential and real hazards are reported appropriately immediately.
• Follows emergency procedures for the security and safety of guests and employees.
• Works in a safe manner that does not harm or injure self or others.
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
• Anticipates possible and probable hazards and conditions and notifies the Bell captain.
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

GUEST RELATIONS

• Acquires and uses information from the Bell Captain’s updated database of regular guests and VIP guests to provide personalised service.
• Welcome and escorts guests in a courteous manner.
• Promotes Radisson Blu Hotels, inviting guests to return.
• Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.
• Knows how to handle “100% Guest satisfaction”, and is able to change and / or fix TV’s, deal with radios in guestrooms, etc.
• Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance.
• Provides guests with hotel brochures, local maps and refers them to the Concierge for further information.
• Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels.
• Knows the names of key people within Radisson Blu and Owner.
• Uses the ABC approach to respond to negative comments and complaints; and notifies Concierge, and appropriate Department Head immediately for appropriate follows-up.

MISCELLANEOUS

• Displays a Yes I Can! Attitude at all times.

• Updates self on guest room availability.
• Updates self on conference, banqueting and other events in the hotel.
• Is fully aware of Radisson Blu service concepts.
• Is fully aware of all current hotel promotions.
• Communicates effectively with customers, colleagues, and supervisors.
• Demonstrates teamwork by co-operating and assisting Front Office as needed.
• Attends meetings and training required by the Front Office Manager.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests.
• Maintains own working area and materials. Ensures they are clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.
• Continuously seeks to endeavour professionalism in own job function.

• Knows:

• Hotel fire, bomb and emergency procedures
• Hotel health and safety policies and procedures
• Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights)
• Hotel and corporate marketing and promotional programs
• Corporate clients and clients generating high business volume

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.

• Any other duties as assigned by the supervisors.

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.