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Reservations and Communication Centre Agent

  1. Full time
  2. Reservations
  3. Riyadh
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Job Description

  • Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.

  • Process new bookings, modifications, and cancellations accurately in the reservation system.

  • Ensure all information is recorded correctly, including guest details, special requests, and payment information.

  • Promote hotel facilities and upsell room categories and packages to maximize revenue.

  • Maintain strong product knowledge of the hotel, room types, rates, and promotions.

  • Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.

  • Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.

  • Follow up on tentative and group bookings, ensuring conversion and accuracy.

  • Prepare daily reservation reports and assist in updating occupancy forecasts.

  • Maintain confidentiality of guest information and adhere to company policies and procedures.


Qualifications

  • Diploma or Bachelor’s degree in Hospitality, Business, or a related field.

  • Previous experience in a reservations or customer service role, preferably in the hospitality industry.

  • Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).

  • Excellent communication skills in English (Arabic is a plus).

  • Strong organizational and multitasking abilities.

  • Customer-oriented attitude with a focus on problem-solving.

  • Ability to work under pressure and handle multiple tasks simultaneously.

  • Attention to detail and accuracy in data entry.

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