Company Description
KCC & RADISSONBLU HOTEL.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Roles/Responsibilities
1. Welcome, assist, and attend to guest check-ins and check-outs during the night.
2. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
3. Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
4. Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.
5. Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values
6. Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
7. Handle guest requests, complaints, and emergencies professionally and efficiently.
8. Ensure lobby and front desk areas are clean, organized, and presentable at all times.
9. Maintain guest confidentiality and data protection standards.
10. Complete daily night audit procedures accurately and on time.
11. Balance all Front Office transactions including:
- Room charges
- Cash, credit cards, and city ledger postings
- Paid-outs and allowances
12. Reconcile PMS reports with actual revenues.
13. Close the business day in the PMS system and prepare and distribute daily reports to management and relevant departments.
14. Monitor KPIs such as GRI (Guest Response Index), enrollments, and ensure compliance with BSA (Brand Standard Audit) overnight.
15. Support transportation coordination for VIP or early departure guests
16. Ensure room allocations for the next day are completed in PMS according to VIP status, preferences, and operational priorities. Coordinate with Reservations and Front Office teams to minimize same-day changes.
17. Review early check-in requests and ensure that assigned rooms are cleaned, inspected, and guest-ready before arrival. Liaise with Housekeeping and update room status in the system.
Qualifications
- Experience of 2 years in front office
- Experience inn Opera PMS
- Ability to adapt to changing service environments
- Pro-active with a hands-on approach
- Passion for the hospitality industry
- Ability to manage work ensuring that tasks assigned are delivered
- Ability to find solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Good IT skills
- Ability to work collaboratively at all levels within the department
- An open and positive personality
- Ability to handle challenging priorities and assignments
Additional Information
- Able to understand and work within Country culture
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences
