Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Do you have a passion for creating memorable moments and guiding guests to the best experiences? Join us as a Concierge Supervisor and lead our concierge team in delivering exceptional service that makes every stay unforgettable.
What you’ll do:
Supervise daily concierge operations, ensuring smooth service delivery
Lead, coach, and motivate the concierge team to provide personalized guest assistance
Handle VIP guests, special requests, and escalated queries with professionalism
Coordinate transportation, tours, and local recommendations for guests
Work closely with Front Office and other departments to ensure seamless guest experiences
Monitor performance, train new team members, and uphold Radisson service standards
Qualifications
Previous experience in concierge or front office roles, with supervisory exposure
Strong local knowledge of attractions, services, and experiences
Excellent communication and guest service skills
Leadership abilities with a proactive and problem-solving mindset
Organized, detail-oriented, and able to handle busy shifts
A Yes I Can! attitude with a passion for hospitality
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
