Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
TASKS, DUTIES AND RESPONSIBILITIES
Switch Board
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT
- Provides courteous service to customers by operating the switchboard according to standards.
- Communicates clearly and courteously.
- Demonstrate fluency in the use of equipment.
- Transfers incoming calls promptly to the appropriate extensions.
- Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
- Responds to customer questions regarding the hotel, in-house facilities and local events.
- Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
- Takes and delivers accurate and complete messages.
- Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.
- Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.
- Follows established hotel security and safety policies as required.
- Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.
- Checks the daily arrival list for VIP’s.
- Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).
- Handles the closing of the telephone process and tallies revenue before closing.
OTS
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE
- Ensure a consistence of high standard is maintained in Room Service order taking
- Respect and comply with the service standards of the restaurant in the following topics
- Answering Telephone as per the Radisson standards
- Taking down orders
- Maintain the record of the order
- Cashiering
- Organize order-taking material (control sheets, checks, reports etc.)
- Informing guests about promotions
- Maintains clean and orderly work area in accordance with the hotel’s and corporate standards
- Handles guest complaints tactfully
- Actively pushes high profit food and beverage items
- Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
- Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
- Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures
- Confers with the Room Service Supervisor concerning set-ups and last minute changes
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
- Is fully conversant with the hotel PMS system.
- Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.
SECURITY, HEALTH, AND SAFETY
- Ensures that the telephone call accounting system works properly.
- Ensures that guest details are not disclosed.
- Maintains high confidentiality in regards to guest privacy.
- Fully understands the hotel’s fire, emergency, and bomb procedures.
- Follows emergency procedures to provide for the security and safety of guests and employees.
- Works in a safe manner that does not harm or injure self or others.
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
- Anticipates possible and probable hazards and conditions and notifies immediate supervisor.
- Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.
- Thorough with the SOS Manual available for handling emergency calls.
MISCELLANEOUS
- Displays a Yes I Can! Attitude at all times.
- Performs opening and closing duties.
- Checks that hotel telephone lines are in working order by doing self call checks.
- Ensures all wake-up call properly timed on the system.
- Stays up-to-date with development in the hotel by reviewing the communications log book each shift.
- Is fully aware of Radisson Blu service concepts.
- Is fully aware of current hotel promotions.
- Knows the names of key people within Radisson Blu and Owners.
- Communicates effectively with customers, colleagues, and supervisors.
- Demonstrates teamwork by co-operating and multitasking.
- Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.
- Attends meetings and training required by the Front Office Manager.
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests.
- Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.
- Continuously seeks to endeavour professionalism in own job function.
- Knows :
- Hotel fire, bomb and emergency procedures.
- Hotel health and safety policies and procedures
- Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).
- Hotel and corporate marketing and promotional programs.
- Corporate clients and clients generating high business volume.
- Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.
- Any other duties as assigned by the supervisors.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
