Duty Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Overview:

As the Front Office Duty Manager at Radisson Blu Hotel & Convention Centre, you will play a pivotal role in delivering exceptional guest experiences and ensuring smooth operations at the front desk. You will oversee front office staff, manage guest relations, and uphold the high standards of Radisson Blu hospitality.

Key Responsibilities:

• Guest Services:

  • Act as the primary point of contact for guests during your shift, ensuring their needs are met with prompt and courteous service.
  • Address guest inquiries, complaints, and requests efficiently, enhancing overall guest satisfaction.

• Operational Management:

  • Supervise and coordinate daily front office operations, ensuring adherence to brand standards and procedures.
  • Manage check-in and check-out processes, ensuring a smooth and efficient experience for all guests.

• Team Leadership:

  • Lead, train, and motivate front office staff, fostering a positive and productive work environment.
  • Conduct regular briefings and performance evaluations to ensure staff meet service expectations.

• Financial Oversight:

  • Monitor cash handling procedures and ensure accurate billing processes.
  • Assist in preparing financial reports, analyzing occupancy rates, and identifying areas for improvement.

• Emergency Protocols:

  • Serve as the first line of response in emergencies, ensuring the safety and security of guests and staff.

  • Implement and manage emergency procedures.

Qualifications:

• Education:

  • Bachelor’s degree in Hospitality Management or a related field preferred.

• Experience:

  • Minimum of 1 year in a Duty /Manager role.

• Skills:

  • Strong leadership and interpersonal skills.

  • Excellent communication skills in both English and Arabic.

  • Proficiency in hotel management software and Microsoft Office Suite.

Personal Attributes:

• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.
• A passion for hospitality and a commitment to delivering an exceptional guest experience.

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.