Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
- Assists with overseeing Housekeeping operations.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules.
- Support departmental targets and objectives, work schedules, budgets, policies and procedures.
- Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities.
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Ensure staffing levels cover business demands.
- Ensure ongoing training to support the Executive Housekeeper.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Manage staff performance issues in compliance with company policies and procedures.
- Assist other departments wherever necessary.
- Support managing, training and developing the team.
- Ensure effective communication, including coaching and performance management.
- Follows departmental policies and procedures.
- Reports necessary maintenance items.
- Follow all safety and sanitation policies.
- Practices ‘Yes I Can’ attitude
- Adheres to Rezidor’s Responsible Business ethics
Qualifications
Minimum 4–6 years of experience in hotel housekeeping operations, with at least 2 years in a supervisory or assistant managerial role
Proven experience working in a large-scale hotel operation with 500+ rooms and multiple F&B outlets (experience with **20 restaurants or similar volume preferred)
Strong knowledge of housekeeping standards, hygiene, and safety procedures across guest rooms, public areas, back-of-house, and F&B outlets
Demonstrated ability to manage high-volume operations, ensuring consistent quality during peak occupancy
Experience in overseeing room attendants, public area teams, and F&B cleaning teams
Strong skills in room inspections, public area inspections, and quality audits
Hands-on experience with linen, uniform, and inventory management in a large operation
Ability to support manpower planning, duty rosters, and productivity control for large teams
Experience assisting with training, onboarding, coaching, and performance management
Strong leadership, communication, and coordination skills across departments
Ability to work under pressure, meet deadlines, and maintain standards in a fast-paced environment
Proficient in hotel systems (Opera or similar PMS preferred) and basic MS Office
Good command of spoken and written English; additional languages are an advantage
High attention to detail, strong organizational skills, and a guest-focused mindset
Ability to work flexible schedules, including weekends and public holidays
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
