Sales Coordinator

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

TASKS, DUTIES AND RESPONSIBILITIES

• Maintain and update client data base
• Handling correspondence
• Filing and keeping filing cabinets in good order
• General administration
• Handling telephone enquiries efficiently
• Ordering of collateral
• Hotel Site Inspections with prospective clients
• Sending out and following up on STO contracts
• Communication of special deals
• Coordination of images and text for tour operator brochures
• Updating information on Sales & Catering
• Knowledge on Microsoft office
• Liaising with clients/suppliers
• Source Sales opportunities for the hotel within the region and forward sales leads with the hotel employed at being one’s primary focus
• Assistance with site inspections
• Communication of upcoming specials deals and events to prospective clients.
• Managing client profile information files
• Updating the Property Account Management Program (PAMP)
• Updating the Group offer tracking sheet (GOTS)
• Assists in the completion of reports
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Sales Department informed of group booking status
• Ensure all reservations are tracked correctly for statistical purposes
• Liaises with the Accounts Payable Department regarding credit issues
• Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
• Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.

• LAWS, REGULATIONS AND POLICIES

   

• Follows all applicable laws and corporate standards and guidelines

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  HEALTH AND SAFETY

   

• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
• Ensures that all employees within own department work in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department

• MISCELLANEOUS

• Attends meetings and training required by Director of Sales
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
• Is well updated on, and possesses solid knowledge of the following:
• - Hotel fire, bomb and emergency procedures
  - Hotel health and safety policies and procedures
  - Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
    stations, tourist sights)
  - Hotel standards of operation and departmental procedures
  - Current licensing relating to own department and to the hotel
  - Accepted methods of payment by the hotel
   

• work experience of 2-3 years 
• Strong Administration skills are required
• An understanding of the hospitality industry
• You must be an excellent team player, organised and be committed  

- Able to understand and work within Country culture

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences