Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION
- Part of the hotel's Quality Focus Group - at this meeting to report on the relevant Revinate scores, Medallia and TripAdvisor comments
- Daily checking and answering Medallia, Trip Advisor, and other online sites (answers to be discussed with the GM)
- Checking and updating the hotel's homepage
- Ensuring the Hotel's Social Media Policy is followed in regard to Facebook, Twitter, Instagram, etc
- Ensure that appropriate adverts for the internet and email footers are developed to reflect the hotel's services
- Organizing and participating in GM's monthly Cocktail for in-house hotel guests
- Organizing and participating in the hotel's monthly Cocktail for VIPs of Freetown
- Ensure that relevant hotel information is posted on the D-Rezidorian
- . Work closely with DOS on all aspects that have to do with PR
- Know and understand the Radisson Blu Brand standards so that our messaging is correct and as per the required standards
- To regularly send an email newsletter to the local Freetown market - this is to attract all to come and use the hotel.
- Be Social Business Co-ordinator
- Identify press opportunities internally and externally
- Keep a record/diary of all press communication activity
- Ensure all hotel collaterals and marketing materials are in Line with QPR and brand standards (ref. Graphic toolkit)
- Create and provide content regularly to the Director, content factory, for a wider international presence.
- Take advantage of internal and external marketing tools to create the much-desired mileage in the market (Club Carlson, Blogs, One Touch app, RD Service concepts,
Responsible Business...)
LAWS, REGULATIONS, AND POLICIES
- Follows all applicable laws, corporate standards, and guidelines
HEALTH AND SAFETY
- Maintains high confidentiality in regards to guest privacy
- Ensures that all potential and real hazards are reported appropriately
- Fully understands the hotel's fire and emergency procedures
- Follows emergency procedures to provide for the security and safety of guests and employees
- Works in a safe manner that does not harm or injure oneself or others
- Supports a state hotel by applying hotel regulations. and adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and notifies the
- Revenue Manager
- Maintains the highest standards of personal hygiene. dress. uniform appearance. body language and conduct
MISCELLANEOUS
- Responsible Business: show involvement and be interested in environmental and/or social issues by participating in the Responsible Business hotel and departmental activities
- Attends meetings and training required by the Revenue Manager
- Assist colleagues to perform similar or related jobs after approval of the Revenue Manager / Sales & Marketing Manager
- Guest satisfaction by attending to their requests and inquiries courteously and efficiently
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Maintains own working area, and materials lean, tidy, and in good shape: reports defective materials and equipment to the Revenue Manager.
- Continuously seeks to endeavor, and improve knowledge of own job function
- Knows
- Hotel facilities and nearby sights of interest and importance (i.e hospital stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Accepted methods of payment by the hotel
- Hotel's credit policy
Qualifications
- Bachelor’s degree or diploma in public relations, Communication, Marketing Journalism or a related Field.
- 2-3 years of relevant experience in PR, social media managements or communications
- Experience in content creation, media outreach, and social media strategy
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
