Company Description
Welcome to Radisson Hotel Group: your first choice in hospitality.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
General Characteristics (Job Summary)
- Responsible for unrolling, maintaining, and repairing IT asset, such as PCs, working stations, printers and corresponding hardware at site.
- Dealing with a variety of software, hardware, and applications.
Roles and Responsibilities
- Administration and Configuration of Network Devices like routers and Switches such as Cisco and Others.
- Handle and manage the operation of network security systems and Infrastructures such as (Firewalls, IPS, Endpoint Technologies).
- Provide security awareness training on specific-security issues for various departments and staff within the company.
- Administration of Telephone System. Following ITIL Process for all our day to day activities like Incident management, Service call, Problem management and change management.
- Monitor and maintain networks and servers.
- Developed data retrieval and recovery procedures.
- Contribute to the development and modification of the network (Arranging LAN / WAN) / system and its various components and TCP/IP configurations.
- Install and update software.
- Control acquisition, distribution, security, and maintenance of all project related IT asset.
- Stage all IT Equipment (Desktops, Laptops, CAD Stations and Network Printers) prior to Project Site deployment.
- Comply to HQ requirements.
- Support client in hardware issue and maintenance.
- Network Installation and Termination, OS installation, Assembling Computers, End user support, Hardware Trouble shooting and Software.
- Configuration of wireless Network (Repeater, access point, router and modem).
- Supervision of the megger testing (Electrical).
- Configuration of PABX for VOIP telephone.
- Manage shared folder and devices through permissions.
- Local and Network-printer configuration, troubleshooting.
- Prioritising incidents effectively, ensuring top priority for customer-facing and revenue-generating services;
Qualifications
If You are a motivated, open, and communicative person with at least basic experience in the area of system administration, not forgetting well organized, focused, and able to dig into particular tasks on your own, then we want to hear from you.
Furthermore, you have the bring the following qualifications:
- At least 3 years experience working in the IT support or administrative role and familiar with Hotel specific systems.
- Technical skills: Basic experience in PC hardware maintenance, OS installation and as well as in IT system administration. Database management. IT network setup (LAN, WAN, VPN, network protocols).
- Hands-on with MS Windows operation system and entire MS Office package.
- Excellent Server environment and applications troubleshooting and problem-solving skills.
- A proactive, service-oriented approach with a passion for operational excellence.
- Good level of English written and spoken.
