Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Mumbai, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.
- Welcome and check-in guests, providing a warm and efficient arrival experience
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process check-outs and payments accurately, ensuring guest satisfaction
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain accurate guest records and room status information
- Assist with reservations and provide information about hotel services and local attractions
- Ensure the front desk area is clean, organized, and well-stocked
- Handle cash and credit card transactions securely and accurately
- Participate in team meetings and contribute ideas for improving guest services
- Adhere to all hotel policies, procedures, and safety guidelines
- Assist with additional front office duties as assigned
Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication skills in English and Hindi (bilingual proficiency required)
- Strong customer service orientation with a friendly and professional demeanor
- Ability to work efficiently in a fast-paced, dynamic environment
- Exceptional problem-solving skills and attention to detail
- Team player with a collaborative attitude
- Proficiency in basic computer skills and hotel management systems (preferred)
- Flexibility to work different shifts, including weekends and holidays
- Ability to stand for extended periods and assist with luggage if needed
- Strong organizational skills and ability to multitask effectively
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
