Front Office Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The Radisson Blu Hotel Amsterdam Airport is a modern and stylish hotel offering 281 comfortable rooms, located in the business district of Schiphol-Rijk. With no less than 19 fully equipped meeting rooms, we provide a professional setting for everything from small meetings to large-scale events. Thanks to our proximity to Schiphol Airport and excellent connections to Amsterdam, we operate in a dynamic and international environment where hospitality, flexibility, and quality are key.

As Front Office Manager, you’ll be responsible for the day-to-day operations of our reception area and act as the first point of contact for guests, clients, and colleagues. You ensure that everyone feels welcome and that the front office runs efficiently, professionally, and with a high level of service. You coach your team, make adjustments where necessary, and maintain quality standards.

As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Manager:

• Lead, motivate, and coach the front office team;

• Ensure high levels of hospitality, service, and quality;

• Create schedules and manage efficient staffing;

• Optimize front office work processes;

• Act as the point of contact for complaints or special situations;

• Supporting with scheduling, staffing, and operational processes.

• Monitoring costs and managing departmental inventory.

• Training and onboarding new team members.

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation
• management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Why Join Radisson Blu Hotel Amsterdam Airport?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  
• Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.