Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISES HOTEL REVENUE ACROSS KEY CUSTOMER SEGMENTS
- Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows.
- Support goals, objectives, and philosophies of Rezidor Hotel Group and Radisson Blu Hotel Nairobi.
- Responsible for the negotiation of contracts for locally negotiated corporate rates and monitor the accounts according to established annual room night objectives.
- Utilize Opera Sales & Catering Systems and Lanyon RFP process to track, prospect, book and follow up accounts.
- Acquire and maintain a working knowledge and market intelligence of competition portfolio.
- Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
- Conducts site inspections with prospective and existing clients.
- Develop and implement new sales strategies, tactics and action plans for account base through market and competitive intelligence.
- Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
- Maintain active membership in industry related organizations and associations pertaining to the specific market.
- Assist other sales and M & E managers and refer catering leads and other sources of business for hotel through active solicitation of account base
- Responsible to submit weekly sales report to the DOSM.
- Maintain and update current account information in Opera.
- Update/maintain current account information in SalesForce.com
- Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
- Attends Radisson BLU sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities.
- Support and perform to Radisson Blu, Company Sales and Marketing Standards.
- Makes at least 20 sales calls per week, included in the number is site inspections, follow ups.
- Assists in the development of annual sales goals.
- Prepare for and attend daily sales meetings, monthly sales & marketing meetings and other meetings as necessary.
- Responsible to submit weekly sales report to the DOSM.
- Assists in the completion of reports as follows:
REPORTING SCHEDULE
- Ensure own function operates within cost restraints
- Maintains effective internal and external communication.
- Prepares proposals with CD that are geared to maximize profit while satisfying guest needs.
- Utilizes the “Consultative selling” sales techniques.
- Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Radisson Blu hotels
- Coordinates activities related to booked business with other departments
- Communicates guests’ requests to all departments in an effective and timely manner
- Ensures maximum occupancy on a daily basis by performing follow ups on progress of groups and other business booked.
- Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan
- Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc…
- Communicates requests for special accommodation and suites
- Prepares accurate forecasts as requested
- Pre-blocks all special requests or VIP accommodations accurately.
- Keeps Sales Department informed of group booking status
- Communicates with Front Office Manager on all Group VIP’s for appropriate treatment
- Ensure all reservations are tracked correctly for statistical purposes
- Follows up on commissions and other fees paid to travel agencies etc.
- Liaises with the Accounts Payable Department regarding credit issues
- Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
- Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.
- Sales leads to be sent through Your Lead – Your Reward Cross Sales program.
- Monthly sales lead list to be maintained and sent to hotel sales team.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in sales and management within the hospitality industry.
- Proven track record of achieving sales targets and driving business growth in the corporate segment.
- Strong understanding of the market, trends, and best practices.
- Excellent communication, negotiation, and presentation skills.
- Strong leadership and team management abilities.
- French (for western countrie) & English speaking, reading & writing
- Ability to work under pressure, manage multiple projects, and meet deadlines.
- Willingness and flexibility to travel abroad and between properties as needed.
Key Competencies:
- Strategic thinking and planning
- Sales and business development acumen
- Customer focus and relationship management
- Leadership and team development
- Financial management and budget control
- Marketing and promotional skills
- Project management and organizational skills
- Excellent communication and interpersonal skills
Additional Information
- Able to understand and work within Country culture
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences
